Resume

HEATHER J. KAUFFMAN

Highlights

  • Over 16 years experience applying effective communications techniques and strong analytic skills to the areas of requirements and process analysis, software documentation and training, project coordination
  • Proven success as liaison between clients and technical teams
  • Ability to adapt to changing priorities quickly and effectively
  • Experience in government and private-sector environments
  • Consummate team player; successful as a team lead or an individual contributor

Technical Skills/Deliverables

Tools:  MS Office Suite (Word, Excel, Access, PowerPoint), OpenOffice Suite, Visio, Rational RequisitePro, Blueprint Requirements Center, MS Project, SnagIt, CorelDraw, Bugzilla, FogBugz, SharePoint, Adobe Presenter, SQL, RoboHelp, FrameMaker
Methodologies:  CMMI, InfoMapping, Software Development Life Cycle (SDLC),
Document Types: Use Cases, Process Flow Diagrams, System Requirements Specifications, Traceability Matrices, Test Plans, Test Scripts, User's Guides, Training Workbooks, Quick Reference Guides, Technical Specifications, and more...

Education/Training/Certifications

Certified Business Analysis Professional (CBAP®), International Institute for Business Analysis (IIBA®), July 2011
Proofreading and Copyediting Certificate, UniversalClass.com, May 2010
Master Writers Certificate, Society for Technical Communication (STC), May 2007
B.A. George Washington University, 1995

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